Breaking News | Ford Lengthens Service Plans for Affected Customers, More Dealers Available to Assist Essential Services

Ford Lengthens Service Plans for Affected Customers, More Dealers Available to Assist Essential Services

Ford Motor Company of Southern Africa (FMCSA) has supplemented a two-month prolonged allowance to all vehicle service plans where the contract expires between 1 March and 31 May 2020, but the owner was not capable to complete the final service due to the national lockdown.

Neale Hill, MD of FMCSA, states that they are dedicated to supporting all of their customers who cannot complete their Service Plan contract which expires during or soon after the nationwide lockdown. This is effective on all Ford Protect Extended Products* as well as all Ford Inclusive Service Plans, and is valid from 1 June until 31 July 2020, to guarantee that customers are able to complete the mandatory services when dealer operations recommence

The Ford Customer Care Centre will continue to operate throughout the lockdown period, from 08:00 to 17:00 Monday to Friday, and customers with queries can contact the call centre on 0860 011 022 or fordcrc2@ford.com.

Ford has also confirmed that its Roadside Assistance programme will be operating throughout the national lockdown delivered by the AA and valid for a period of three years from date of purchase of a new vehicle. Customers that experience a breakdown in essential travel can contact the AA on 0861 150 250 and, if needed, a recovery unit will be dispatched to assist the customer.

Ford will persist in supporting the essential throughout the COVID-19 national lockdown. Presently, 23 dealers in major centres nationwide have been approved of government permits to repair vehicles belonging to the South African Police Service, the South African National Defence Force, medical vehicles and those necessary in the grocery supply chain.

If an essential Ford vehicle is in need of repairs, the closest dealer should be recognized from the supplied list and this information sould be forwarded with the vehicle's VIN number, and details of which essential service is represented to dlawre30@ford.com. An appointment will then be set up when the local dealer makes contact.

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